At Oorjaa Organic, we take pride in delivering the highest quality organic products to our valued customers. However, if you are dissatisfied with your purchase or encounter any issues with the delivered items, here’s our straightforward cancellation and return process:
- You may cancel your order anytime before it is dispatched for delivery.
- Upon cancellation, a full refund will be initiated immediately and credited back to your original payment method within 5-7 business days.
- Note: Once your order is out for delivery, cancellation or refund requests cannot be processed.
We accept returns only under the following conditions:
- Damaged/Defective Products: If you receive a product that is damaged, spoiled, or of unsatisfactory quality.
- Incorrect Items: If the delivered product does not match your ordered item.
- Timeframe: Return requests must be raised within 8 days of delivery.
- Process: Email us at info@oorjaaorganic.com with:
- Order details
- Clear images/videos of the product issue
- A brief explanation of the concern
- Condition: Products must be unopened/unused in their original packaging with tags/receipts intact.
- All returns are subject to approval after verification by our team.
- Once approved, we will provide instructions for return shipping or arrange a pickup (if applicable).
- Refunds will be processed to the original payment method within 7-10 business days after approval.
For hygiene and safety reasons, we do not accept returns for:
- Opened or used products (unless defective).
- Products damaged due to mishandling after delivery.
For assistance with cancellations, returns, or any concerns, reach out to:
Email: info@oorjaaorganic.com
Phone: +91-98335 22133
Note: Oorjaa Organic reserves the right to modify this policy as needed. Any changes will be updated on this page.
Thank you for trusting Oorjaa Organic! We are committed to your satisfaction and well-being.
— Oorjaa Organic